ORDERS + PAYMENT

CAYLO is required to collect Sales Tax per each State's Guidelines. The tax rate applied to your order will be the combined state + local rate for the shipping address on the order.

You may fund your PayPal account through any method and then use our single-click Paypal express checkout feature to complete your order.

NOTE - Orders cannot be canceled after they are placed as payment is process automatically! 

You are able to use only ONE promotional code per order in addition to any E-Gift Card/Store Credit codes. CAYLO is not responsible if the promotional code is not entered at checkout and it cannot be retroactively applied as payment is processed automatically.

When checking out - we advise that you enter the E-Gift Card code first and then enter the promotional code.

Please note, the Order Confirmation email and invoice you will receive will only reflect the order total and not method of payment breakdown.

NOTE - Promotional Codes are only available online and for limited times. They are not valid in stores!

Once your order is placed, you will receive a confirmation email sent to the email associated with your order. Orders generally take 1 to 6 business days for processing and the order status will be listed as 'Unfulfilled' until it has shipped.

Once shipped, you will receive another email which will include the tracking number of your package.

You may check the history of your orders + current status by logging into your account. 

We highly recommend reviewing all Order information before submitting as we work hard to ensure that your order is processed + shipped as quickly as possible.

If your order status is 'Unfulfilled' - we may be able to make adjustments to. your shipping address or products. Please email Customer Care team immediately at info@shopcaylo.com if your order requires a change.

If your order status is 'Fulfilled' - then unfortunately we are NOT able to make any changes as the order has already left our warehouse.